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Baskin-Robbins Privacy Policy
We want you to enjoy every visit to BaskinRobbins.ca, whether you're here
to participate in our Club 31, order treats or to tell us about your
last trip to one of our shops. So rest assured, any information you
share with us, from your email address to your favorite flavor, will be
carefully guarded through our use of industry-standard security software
to encrypt your credit card number, ordering and shipping information
and other personal information. There are policies and procedures to
safeguard the security of the personal information collected. The
information collected will not be used for any purpose other than that
for which it was collected, and that the information collected will be
retained only long enough to allow for its use for that purpose. Please
read on for more details about our privacy policy.
Baskin-Robbins
reserves the right to change this privacy policy at any time. Be sure to
check this page periodically for updates. This policy applies only to
personal information collected online at BaskinRobbins.ca and does not
apply to information collected offline by Baskin-Robbins.
Inquiries.
If you request information from Baskin-Robbins, or wish to share an
experience you had at one of our stores, we'll ask for personal
information such as your name, address, and email address, as well as
store address and any other information you may wish to share, so that
we can best respond to your comments.
Promotional Events.
If you choose to take part in a promotional event, we'll ask for any
information necessary to the administration of the event such as your
name, email address, and shipping address. We may, on occasion,
co-sponsor promotions with third parties. We will notify you at the time
of collection if third parties will obtain your personal information.
Surveys.
From time-to-time we may post surveys on our Site. The surveys may
request demographic information (such as age range, gender, areas of
interest, and familiarity with Baskin-Robbins products and services) and
customer feedback. Participation in these requests is completely
voluntary and with each request you will have the choice of whether or
not to disclose information. Such survey information will be used to
improve the overall experience on BaskinRobbins.ca.
Aggregate Information.
We collect Aggregate Information about you and your use of our Web site
whenever you visit us online. For instance, we may collect various
forms of "click stream" information such as entry and exit points for
our Web site (i.e., referring URLs or domains), site traffic statistics,
page views, impressions, and operating system and browser type. In
addition, when users request pages on our Web site, our servers
automatically log their IP addresses. An IP address is a number that is
automatically assigned to your computer whenever you are surfing the
Web.
We
also use third-party software that tracks traffic directed to
BaskinRobbins.ca from affiliate Web sites and the purchases that result
from this traffic. This information is aggregated and is not tied to an
individual purchase.
This
Aggregate Information generally will not personally identify you or be
correlated to you individually for external purposes. We may collect,
compile, store, publish, promote, report, sell, or otherwise disclose or
use any and all Aggregate Information, provided that, such information
does not personally identify you. When we share such information with
other companies, it is not traceable to any particular user, and will
not be used to contact you.
Unless
we hear from you otherwise, we'll email you occasional updates about
new additions to this site as well as special offers you can take
advantage of at your local Baskin-Robbins. If at any time you decide
you'd rather not receive this type of information, click the "unsubscribe" link found in the footer of every email sent from club31@brcanada.fbmta.com.
We won't give any of your personal information to anyone outside of
Baskin-Robbins and our sister brands, Dunkin' Donuts and Togo's, other
than our agents who may need, for example, to fulfill your order,
respond to your requests or inquiries, or help us improve our products
or website. We require our agents to respect our privacy practices and
not use your personal information for purposes other than to carry out
our instructions.
Baskin-Robbins
reserves the right to use or disclose any information as needed to
satisfy any law, regulation or legal request, to protect the integrity
of the site, to fulfill your requests, or to cooperate in any law
enforcement investigation or an investigation on a matter of public
safety.
Information
collected through our Web site is considered a trade secret of
Baskin-Robbins. As the owner of such information, we may disclose or
sell such information as an asset of the company in conjunction with the
sale to a third party of our company or a portion of our assets. In the
event of a sale of assets or of the company, the personal information
would continue to be protected in accordance with the privacy policy
and used only for the purpose for which it was collected.
For franchise information on Dunkin' Donuts and Baskin-Robbins , please visit our
Franchise Opportunity Website.
The Franchise Opportunity Web Site collects personal information from
candidates. Please note that the privacy policy of the Franchise
Opportunity Web site, not the BaskinRobbins.ca privacy policy, applies
to the Franchise Opportunity Web site.
Baskin-Robbins
recognizes the need to provide additional privacy protection to
children. Children 12 years old and younger may visit BaskinRobbin.ca
without disclosing any personally identifiable information. However, it
is sometimes necessary to collect some personally identifiable
information about children in order to allow them to use a feature of
our site (like joining the Baskin-Robbins Club 31). In addition, be
aware that all sites that are targeted to children 12 and younger are
prohibited by law from collecting more information than they need.
Only
a parent or guardian may register a child 12 or younger for
Baskin-Robbins Club 31. When a parent registers a child for Club 31, we
request the child's name, date of birth and parent's e-mail address. We
collect this information in order to verify the child's age, send
personalized Club 31 e-cards, and provide other Club 31 benefits (such
as sweepstakes, newsletters, e-cards and special offers). Parents may
review this information at any time clicking the "Kid's Birthday" link found in the footer of every email sent from club31@brcanada.fbmta.com.
We
will not disclose any children's information to anyone outside of
Baskin-Robbins, our sister brand - Dunkin' Donuts - and our agents and
franchisees. Our sister brand has access to children's information and
is also responsible for protecting children's privacy, but please direct
all communication concerning children's information to Baskin-Robbins
(contact information is given below). Our agents may need children's
personal information in order to fill an order, respond to a request or
help provide Club 31 services, prevent fraud, or assist us in the
management and improvement of our website. Our franchisees may need
children's personal information in order to help us provide Club 31
services and prevent fraud. We require our agents and franchisees to
respect our privacy practices concerning children's information and not
use children's information for purposes other than to carry out our
instructions.
Parents
may request at any time that we delete information about their children
from our databases. If you would like to deactivate your child's Club
31 account, please click on the "Kid's Birthday" link found in the footer of every email sent from club31@brcanada.fbmta.com delete your child's information from the registration page.
When
you input your credit card number and other personal information, we
use a sophisticated software program (Secure Socket Layer Technology or
SSL) to encrypt or scramble that information before it's sent so that
even if anyone intercepts the information, it is highly unlikely that
they will be able to read or use it. In addition, we take appropriate
security measures to safeguard your personal information once we have
received it.
If
you would like to view your account information online, click on the "Update Your Information" link found in the footer of every email sent from club31@brcanada.fbmta.com. You can also
correct any factual inaccuracies in the information you provided to us
when you visit this page.
Like
many other web sites, we use "cookie" technology to improve your
experience at our site. Cookies are small pieces of data that we place
in your computer's browser to store your preferences. Cookies are not
themselves personally identifiable, but may be linked to personal
information that you provide to us through your interaction at our site.
You
may find that it is possible to "hot-link" from other web sites to
this, the official Baskin-Robbins web site, or from this web site to
other web sites. Those other web sites are not under our control.
Baskin-Robbins is not responsible for the privacy practices or the
content of other web sites. You should consult the privacy policy of the
site to or from which you link to determine the information practices
of that site.
If
you have any questions regarding our privacy practices, you can
telephone us at (800) 859-5339 (800) 859-5339 , or you can write to us
at Baskin-Robbins Customer Service, Dunkin Brands, Inc., 130 Royall
Street, Canton, MA 02021.
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